Delivery Policy

We ship most items throughout Sarawak and Sabah within 3 to 7 working days. Working days include Monday-Friday, excluding holidays.

***Next day delivery for location within 10km radius. (Exceeding controls distance will not be Next day delivery)***

Ensuring an On-Time Delivery
Please ensure the delivery address, receiver’s name and contact numbers are accurate and complete (including any business name if delivering to a work address) so that the delivery can be made on schedule. You can also specify a different delivery address while ordering and have your order delivered to your workplace or to your friends.

Delivery
Please note that time-scales for delivery and delivery charges will vary depending on the availability of the items ordered, and your address. Delivery of an order shall be completed when we deliver the item(s) to the address you gave us when placing your order. You own the item(s) once we have received payment in full from you in respect of such item(s) – unless and until the Contract is cancelled, in which case ownership of the item(s) reverts to us on our refund to you in respect of the cancelled item(s). The item(s) will be your responsibility from the completion of delivery of such item(s).

Incorrect address / Invalid address
If our delivery tracking system trace your address was incorrect postcode key-in, we have the right to change your delivery mode. Please enter with cautions the address to reduce time for delivery team make a arrangement for us provide the fast delivery for you.

Delivery Complaints
We are proud of products and the services which we provide. If you have any complaint, we want to put things right as quickly as possible. Please speak to our Customer Service team who will be happy to assist.If you would like to make a formal complaint, please contact us via our email alexwoo@titan.com.my. We acknowledge all complaints and aim to provide a response as soon as possible.

在砂拉越和沙巴地区，大部分商品我们会在3-7个工作日内送达。工作日包括星期一至星期五，节假日除外。
***10公里之内可以次日送达（超出此范围则第二天次日不能到达）***
确保准时发货：
请确保收货地址，收货人的姓名和联系电话准确且完整（如果送货到工作地址，则包括公司名称），以便可以按计划进行送货。如果您的订单送货到您的工作场所或朋友，您还可以在下订单时指定其他送货地址。
发货：
请注意，送货时间和送货费用会因订购物品的库存情况和您的送货地址而异。当我们将商品交付到您下订单时给您的地址时，订单交付将完成。我们收到您支付该商品的的全额货款时，您即拥有此商品的所有权。如果您取悄订单，此商品请您负贵寄回给我们，我们会退还您所支付的费用。
地址错误／地址无效：
如果我们的送货跟踪系统查询到您的地址邮政编码错误，我们有权更改您的送货方式。请谨慎输入地址，减少送货团队的时间安排，以便我们为您提供快速货。 送货投诉：
我们为我们提供的产品和服务感到自豪。如果您有任何投诉，我们希望尽快这您解决。 请与我们的容户服务团队联系，他们将很乐意为您提供帮助。如果您要提出正式投诉，请通过我们的电子邮件alexwoo@titan.com.my与我们联系。我们接受投诉并努力尽快做出回应